Cancelling an order

You can cancel an order within 12 hours of placing it, as long as it has not already been dispatched. Email contactus@windbooster.in or message us on WhatsApp with your order number and we will refund you in full.

Once the parcel has left our warehouse the order cannot be cancelled, but it can still be returned under the terms below.

Changed your mind

We offer 15 days, no questions asked. If the product is not for you, tell us within 15 days of delivery and we will refund the purchase price or exchange it, provided:

• the device is returned complete, with the connector, cover and everything else in the box;
• it is in resaleable condition, undamaged and with no attempt made to open the unit; and
• you can show proof of purchase — the order number is enough for anything bought on this website.

The device having been fitted and driven does not disqualify a return. That is the point of a no-questions-asked period: you cannot judge a throttle controller without driving it.

Refunds go back to the original payment method once we have the item and have checked it. You cover the cost of returning the item to us unless it is faulty or we sent the wrong thing.

Faulty, wrong or damaged

If an item arrives faulty, is not what you ordered, or is damaged in transit, it is on us. We will pay the return shipping and either replace it or refund you in full, including the original delivery. Tell us as soon as you notice, with photographs if there is visible damage.

A fault that appears later is a warranty matter rather than a return — see the warranty page for the 5 year cover and how to claim.

What is not covered

• Physical damage, water damage, or any unit that has been opened.
• Requests made more than 15 days after delivery — those fall under the warranty instead.
• Products bought from one of our fitting partners rather than this website. Those go back to the partner who sold and fitted it, under their own terms. We will help if you get stuck.

How to return something

1. Tell us first. Email contactus@windbooster.in or call +91 98189 52900 with your order number and what is wrong. We will confirm the return address and how to send it. Please do not ship anything back before you have heard from us — unannounced parcels are easy to lose.
2. Pack it properly. Use a rigid outer box and enough padding. Use a courier that gives you tracking; we cannot refund what does not arrive.
3. We check and refund. Once the parcel reaches us we check it against this policy and email you either way. Refunds are processed within 3 to 5 working days of that email, and your bank may take a few days more to show it.

If a return does not meet this policy we will tell you why and send the item back to you at no charge.

Exchanges

If you bought the wrong connector for your car, we will exchange it rather than refund it. Tell us your car’s make, model and year and we will confirm the right one. Within 15 days of delivery there is no charge beyond return shipping.