A common cause for connection issues between apps and relevant devices can be traced back to location services being disabled. These services might have been disabled either in the application during installation or in the phone’s general settings.

To resolve this:

  1. Find the app you wish to use in your phone’s SETTINGS menu.
  2. Find the LOCATION setting within the settings > [App] menu and make sure to enable or allow this setting.
  3. If this did not resolve your issue, check that your phone’s overall location services are also on.